It depends on what you need. Most of time, our clients prefer to use their own preferred cleaning supplies and equipment. But If you want us to take our own cleaning supplies or/and equipment, just let us know, we will do it by charging you a reasonable amount of money.
We will send the same cleaner each time to your house. Only if the cleaner is sick, on vocation or in some special circumstances, you might expect another cleaner(s). But no matter who we sent to your house, we make sure your house is cleaned properly.
You do not need to be at home. In fact, many clients prefer to give us a key so we can clean when they are away. All keys are given a code designation and secured when not in use.
House cleaning is hard work. The first time we come out to clean your home or office, the job is scrubbing intensive as we get all areas cleaned to sparkling high standards. Depending on the initial level of grime and clutter, a first-time cleaning can take 1.50-2.0 times longer than subsequent cleanings. We do not charge a higher rate for one-time cleanings, but it obviously takes longer to clean a tub or shower that has a lot of buildup than a tub that’s been cleaned frequently. We will clean to whatever style you wish, but left to our own devices, we clean until your home shines.
Make sure you inform us of any pet instructions, keys, alarms or other specifics about your household. If there are any trouble areas, or pet peeves, you should be prepared to address these issues on our consultation visit or first cleaning. Make sure your house is “ready” to clean. For example, it is difficult and taking long time for us to clean if we have to take the plates out of the sink and move it over when we clean. Of course we will possibly move things when we are cleaning, but we do not want to spend much more time on putting things in good order than really cleaning your house.
We are available to make your home shine Monday through Saturday. Openings are available for either one-time, daily, weekly, bi-weekly, or monthly cleaning services.
We will arrive at the agreed time. In case there is traffic or any other unexpected situation, we will let you know as soon as possible. If you also have a critical timing issue, please let us know, and we will do our best to try to accommodate it.
We most often send one person to clean your house on regular basis. In some occasions, we might send a team of two cleaners to your house.
It’s a good idea to communicate either to the office or the cleaner if you want special attention to an area or if you are pleased with the job or have concerns. We contact all of our clients after their initial cleaning to ask for feedback. Every client has different wants, needs, and expectations, so the more communication the better. We welcome the opportunity to improve our service to you.
Yes, we thoroughly screen our helpers’ references and rely on our years of extensive experience to detect any ‘red flags’. Unfortunately, we cannot make any guarantees. However, in our years of experience, we have formed excellent detection skills. We are good at determining what kind of person is coming to us for a helper position, and whether or not we will enter into a working agreement with that person.
We always do our utmost to organize the best customer/helper matches. But, should the match prove to be less than what you hoped for, please let us know straight away. We would like to know why you are not satisfied. Sometimes we can solve the issue by giving extra guidance to the helper; sometimes it just works out better to match you with another helper.
If something small was missed that you would just like to bring to our attention. Please do call or e-mail, we would not want to make the same mistake twice. Communication is very important. If we don’t hear from you, we will assume everything is well.
NewSun is not liable for any damages. NewSun cannot insure against loss or damage to your home or belongings due to the fact that all work is individually assigned. While NewSun is the legal employer of the helper, you are the one giving the assignments and are therefore responsible for organizing a thorough home owner’s insurance against damaged and lost items, known as a ‘WA’ and ‘Inboedelverzekering’ in the Netherlands. In most cases, if your helper damages or loses something of yours, you can be reimbursed based on a domestic help clause within your Dutch WA and/or Inboedelverzekering. However, NewSun would be liable if serious negligence or gross negligence is involved. We kindly advise you to check up on your insurance policy before your helper starts working for you.
We will go to your house certainly at the agreed date and time. If the team is dispatched, drives to your home, and we can’t get in to clean, a €25 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation, administration and our employee wages as they travel to and from your home. Please call us 12 hours in advance to change the scheduled cleaning day in order to avoid this charge.
NewSun uses payment terms of 14 days. In our experience, many of our clients find automatic withdrawal an easy method of payment. Of course, you may also choose to pay the invoice by bank transfer or by using iDEAL. The choice is up to you. If you disagree with the invoice, we would like to hear about it as soon as possible. You do not have to pay until we send you a revised invoice. In this kind of situation, the below policies for late payment do not apply. If we do not receive the payment in time, we will send the first reminder by e-mail with a payment term of 7 days. In connection with extra administration costs, we will add an extra charge of €7, 50 if we have to send the second reminder invoice by post. After the period of time to pay the reminder invoice has past, we will send you a final notice invoice with an extra charge, once again, of €7, 50 for administration costs. When you still have not paid the invoice after the final notice, we will temporarily stop your Home Works service(s) and prepare a file that will be sent to a collection agency.
Yes. The minimum for residential cleaning is 1hour per week or 2 hours every other week.
No, you do not pay when you are away on holiday as long as you decide to freeze your helper’s services during that time. To do this, you must inform Home Works that you will be away up to one week before you leave. When you have informed us on time, you will not be charged any costs.
No, you receive a detailed invoice each month by e-mail from NewSun. The invoice includes an exact amount of hours the helper has worked for you.
You will receive an invoice from NewSun by e-mail for the services once a month. You then have up to 14 days to pay the full invoice amount. You can to this by bank transfer, automatic withdrawal or by using iDEAL. You decide which payment method works best for you.